Returns & Exchanges
At Brady’s Train Outlet, we want you to be fully satisfied with your apparel and accessory purchases. If your items aren't the perfect fit, we offer a seamless return and exchange process within 30 days of delivery.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the unwashed and unworn items with original tags attached into their original packaging to ensure a safe transit back to our warehouse.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number; your refund or exchange will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing